Repairs & Care Instructions

Repairs

At Primrose & Proper, quality and craftsmanship are of our utmost concern. However, jewelry by its very nature is delicate. If you should experience the need for repair on any Primrose & Proper jewelry item please email contact@primroseandproperjewelry.com. Please reference your Name, Address, Order Number, Repair Issue and a photo of the damaged piece. You will be provided a Repair Authorization Number (RAN#) which must be clearly labeled on the package.

Primrose & Proper will repair at no charge any breakage caused by manufacturer defect within 30 days of receipt of purchase. Repairs needed after 30 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis. Primrose & Proper does not accept returns on any merchandise that has been worn.

We only accept repairs for items purchased on our website, www.primroseandproperjewelry.com. Repairs for items purchased elsewhere cannot be accepted.

Care Instructions
Please use caution when applying hairsprays, lotions, colognes, and perfumes when wearing Primrose & Proper jewels. Their application may cause the metal to discolor or tarnish. Store your jewelry in a clean dry place. Keep away from extreme temperatures and overexposure to direct sunlight. Avoid wearing jewelry while swimming or showering. Remove the jewelry before going to sleep, exercising, or if you plan to do any physically strenuous activities. This is to avoid any unnecessary wear and tear. Avoid contact with any harsh chemicals such as household cleaners, acids, alkalis, corrosive substances, etc. This includes not using any chemical jewelry cleaners. Wipe down your jewelry with a soft, lint-free polishing cloth and store it in a sealed bag or box in a cool dry place.